Your Privacy Matters: This Privacy Policy explains how Recovery Manager collects, uses, and protects your personal information. We are committed to protecting your privacy and being transparent about our data practices.
1. Information We Collect
1.1 Personal Information
When you create an account, we collect:
- Name: Your full name for account identification
- Email Address: For account management and important notifications
- Phone Number: Your UK WhatsApp number for receiving job alerts
- Location: Your preferred work location (UK postcode format)
- Range: Your preferred working radius in miles
1.2 Billing Information
For subscription payments, we collect:
- Billing name and address
- Payment method information (processed securely by Stripe)
- Subscription plan details
1.3 Usage Information
We automatically collect:
- Account activity and login history
- Job alert preferences and settings
- WhatsApp interaction data with our Assistant
- Website usage patterns and analytics
- Technical information (IP address, browser type, device information)
1.4 Job Alert Data
Through our service, we process:
- Job postings from monitored WhatsApp groups
- Job matching criteria based on your preferences
- Alert delivery status and timing
2. How We Use Your Information
| Purpose |
Legal Basis |
Data Used |
| Providing job alerts |
Contract performance |
Location, range, phone number, job data |
| Account management |
Contract performance |
Name, email, preferences |
| Payment processing |
Contract performance |
Billing information, payment data |
| Customer support |
Legitimate interests |
Account information, usage data |
| Service improvement |
Legitimate interests |
Usage analytics, technical data |
| Security and fraud prevention |
Legitimate interests |
Login data, technical information |
3. Information Sharing
3.1 Third-Party Service Providers
We share information with trusted service providers who help us operate our service:
- Stripe: Payment processing and billing management
- WhatsApp Business API: Sending job alerts and managing Assistant interactions
- Cloud Hosting Providers: Secure data storage and processing
- Email Services: Sending account notifications and support communications
3.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal obligations
- Protect our rights and property
- Prevent fraud or abuse
- Protect user safety
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
4. Data Security
4.1 Security Measures
We implement comprehensive security measures to protect your data:
- Encryption: Data encrypted in transit and at rest
- Access Controls: Limited access to personal data on a need-to-know basis
- Secure Infrastructure: Hosted on secure, monitored servers
- Regular Audits: Ongoing security assessments and updates
- Password Protection: Strong password requirements and secure storage
4.2 Data Breach Response
In the unlikely event of a data breach, we will:
- Notify affected users within 72 hours
- Report to relevant authorities as required by law
- Take immediate steps to contain and remediate the breach
- Provide guidance on protective measures users can take
5. Data Retention
5.1 Retention Periods
We retain your data for the following periods:
- Account Information: While your account is active and for 3 years after cancellation
- Payment Data: As required by financial regulations (typically 7 years)
- Usage Analytics: Aggregated data retained for up to 2 years
- Support Communications: 3 years for customer service purposes
5.2 Data Deletion
You can request deletion of your personal data by:
- Cancelling your account through the dashboard
- Contacting us directly at support@recoverymanager.co.uk
Note: Some data may be retained for legal or regulatory compliance purposes.
6. Your Rights
6.1 UK GDPR Rights
Under UK GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Restriction: Limit how we process your data
- Portability: Receive your data in a structured format
- Objection: Object to certain types of processing
6.2 Exercising Your Rights
To exercise your rights, you can:
- Update your information through the user dashboard
- Contact us at support@recoverymanager.co.uk
- Use our Assistant commands for certain updates
7. Cookies and Tracking
7.1 Types of Cookies
We use the following types of cookies:
- Essential Cookies: Required for basic website functionality
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Help us understand how you use our service
7.2 Cookie Management
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
8. International Data Transfers
Your data may be processed in countries outside the UK, including:
- European Union: For hosting and processing services
- United States: For certain third-party services (with appropriate safeguards)
All international transfers are protected by appropriate safeguards, including Standard Contractual Clauses and adequacy decisions.
9. Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Sending an email to your registered address
- Posting a notice on our website
- Updating the "Last updated" date at the top of this policy
11. Contact Information
Your Consent: By using Recovery Manager, you consent to the collection and use of your information as described in this Privacy Policy.